Contact Support

There are three ways to reach the CatalyX support team, depending on the nature and urgency of your request.

1. The Service Desk is the recommended channel for all support requests. When an incident is raised, the team is alerted immediately at any time of day.

Any issue, problem, or installation request submitted via Slack or email will be converted into a Service Desk ticket by the support team regardless, so raising it directly saves time and ensures nothing gets lost.

1. Slack is best for short questions, quick clarifications, and day-to-day communication with the team. It's informal and conversational, not suited for tracking ongoing issues.

2. Email is similar to Slack in scope, but carries a more formal tone. It's the right channel for official communications, confirmation of requests, and sharing credentials or sensitive information securely. You can reach the team directly by email at [e-mail].