> For the complete documentation index, see [llms.txt](https://docs.catalyx.solutions/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.catalyx.solutions/support-center/contact-support.md).

# Contact Support

1. The **Service Desk** is the recommended channel for all support requests. When an incident is raised, the team is alerted immediately at any time of day.

{% hint style="info" %}
Any issue, problem, or installation request submitted via Slack or email will be converted into a Service Desk ticket by the support team regardless, so raising it directly saves time and ensures nothing gets lost.
{% endhint %}

2. **Slack** is best for short questions, quick clarifications, and day-to-day communication with the team. It's informal and conversational, not suited for tracking ongoing issues.
3. **Email** is similar to Slack in scope, but carries a more formal tone. It's the right channel for official communications, confirmation of requests, and sharing credentials or sensitive information securely. You can reach the team directly by email at <catalyst-support@intellecteu.com>.


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